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Community Resource Federal Credit Union
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Community Resource Federal Credit Union

Community Careers

Community Resource has been servicing the Capital Region for 90 years!

Thank you for your inquiry about employment opportunities at Community Resource FCU.

At Community Resource FCU, our purpose is doing what is right for our members, which is so much more than a job.

Being apart of the CRFCU’s team means you are joining forces with individuals dedicated to improving the lives of our members as well as the community.

Ready to join the team?

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CRFCU Core Values

FRIENDLY

Trust & Care

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We create a warm, welcoming environment where members feel valued, respected, and supported. Our approach is rooted in kindness, empathy and a personal touch.

COMMITTED

Service & Growth

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We are dedicated to empowering our members, helping them achieve financial success through education, support, and guidance.

UNITED

Teamwork & Collaboration

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We work as one, fostering collaboration and respect to better serve each other and our community.

Financial Service Representative

Location: Latham, NY/North Greenbush, NY
Status: Non-Exempt
Reports to: Branch Manager
Pay Range: $23.56 – $27.43/hr

Summary

Assists in building valued financial relationships with our members by actively recommending and cross-selling Community Resource Federal Credit Union products and services that best meet our members’ financial needs while providing outstanding professional service and answering all member inquiries.

Duties and Responsibilities:

    • Responds promptly and professionally to member inquiries via mail, email, or telephone by the end of the business day, consistently meeting service standards and delivering exceptional member service.
    • Proactively identify opportunities for member engagement by reviewing credit reports, financial history, and other interactions, utilizing open-ended questions and active listening techniques.
    • Handles all loan or deposit account requests, which includes individual retirement accounts and certificates of deposit.
    • Uses sound lending judgment and makes recommendations.
    • Actively cross-sells and establishes all services to members and potential members to meet their financial needs.
    • Maintains up-to-date knowledge of all credit union products and services along with the benefits and features of each.
    • Reviews credit reports on all new member accounts.
    • Identifies fraud and refers as necessary.
    • Demonstrate credit union values.
    • Utilize products and services to meet member’s needs.
    • Contribute to and maintain corporate goals pertaining to lending, membership growth, and business development while representing the Credit Union in a professional manner.
    • Develops community relationships for future growth.
    • Manages time, prioritizes tasks, and makes decisions with moderate autonomy, seeking guidance when needed to stay aligned with objectives.
    • Maintains confidentiality of member accounts and information.
    • Visits our dealer partners occasionally with Loan Manager.
    • Remains current on policies, procedures, regulations, and any legal issues that affect the credit union industry.
    • Ensures all compliance and internal security controls are followed.
    • Maintains knowledge of teller functions and transactions and assists as needed.
    • Maintain loan queue with continuous follow-up to ensure timely funding of loans and excellent member service.
    • Work with marketing and Business Development for attendance of community events.
    • Performs any other duties as assigned.
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    Qualifications:

    Qualifications and Skills

    • Education/Experience: Associate’s degree (A. A. / A. S.) or equivalent from two-year college or technical school; and/or one to three years related experience and/or training, especially experience in lending; or equivalent combination of education and experience.
    • Technical Proficiency: Strong command of Microsoft Office Suite and the ability to learn department-specific software.
    • Communication: Excellent written and verbal communication skills.
    • Problem-Solving: Strong analytical abilities with a consistent and informed decision-making process.
    • Teamwork: Ability to work collaboratively within a team to achieve shared goals.
    • Multitasking: Efficient in handling multiple tasks/projects in a high-pressure environment.

     

    Additional Requirements

    • Physical Demands: Ability to stand or sit for prolonged periods; occasionally lift/move up to 50 pounds.

    If you have a passion for financial services and a commitment to excellence in compliance and operations, we encourage you to apply for this exciting opportunity as a Deposit Operations Specialist at CRFCU.

     

      About Community Resource FCU:

      Community Resource is ‘The friendly place to bank.’ We were founded in 1935 and have serviced the needs of Albany, Saratoga, Schenectady, and Rensselaer Counties with our wide range of personal and business products. At Community Resource FCU, you have access to a full suite of financial services, including savings accounts, auto loans, checking accounts, credit cards, business checking and more. Plus, your accounts are always close at hand with our mobile app, online banking and more than 5,600 Shared Branch locations nationwide.

       

      EOE Statement:

      We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.