Service Associate (Teller)

Summary: Responsible for coordinating and supervising all aspects of teller operations within the branch and ensuring the daily activities of the teller line are performed in a timely, accurate, and courteous manner by performing the following duties.

Duties and Responsibilities

1. Orders and conducts cash management duties.
2. Maintains knowledge of teller line operational procedures.
3. Provides working leadership and guidance to tellers through assignment of work and by providing technical guidance with good leadership skills.
4. Motivates others as necessary.
5. Participates in branch incentive programs by promoting and participating in a sales and service culture consistent with the credit union’s business plan and goals.
6. Assisting in the coaching, training, and development of tellers.
7. Assists tellers in solving member problems and aid tellers with balancing problems by servicing as an operational reference.
8. Researches and resolves member questions, problems, or concerns by telephone, written correspondence, email, or in person.
9. Orders and maintains vault cash.
10. Balances and maintains cash dispense machines.
11. Adheres to and enforces all security procedures as well as other departmental policies and procedures.
12. Refers and cross-sells credit union products and services to meet or exceed sales goals.
13. Investigates teller losses and institutes a corrective flow of work.
14. Responsible for maintenance and security of all negotiable instruments housed in the branch.
15. Performs other duties as assigned.