Community Resource Federal Credit Union
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Community Resource Federal Credit Union

Community Careers

Community Resource has been servicing the Capital Region for 90 years!

Thank you for your inquiry about employment opportunities at Community Resource FCU.

At Community Resource FCU, our purpose is doing what is right for our members, which is so much more than a job.

Being apart of the CRFCU’s team means you are joining forces with individuals dedicated to improving the lives of our members as well as the community.

Ready to join the team?

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CRFCU Core Values

FRIENDLY

Trust & Care

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We create a warm, welcoming environment where members feel valued, respected, and supported. Our approach is rooted in kindness, empathy and a personal touch.

COMMITTED

Service & Growth

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We are dedicated to empowering our members, helping them achieve financial success through education, support, and guidance.

UNITED

Teamwork & Collaboration

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We work as one, fostering collaboration and respect to better serve each other and our community.

Assistant Branch Manager

Location: Latham, NY/North Greenbush, NY
Status: Exempt
Reports to: Senior Branch Manager
Pay Range: $65,000 – $73,000

Summary

The Assistant Branch Manager supports branch leadership in overseeing daily operations, staff performance, and member service to ensure efficient, compliant, and high-quality service delivery. This role helps develop and coach team members, reinforces a strong sales and service culture, and contributes directly to branch growth and profitability through active participation in lending, account opening, and member support activities. The position assists with performance monitoring, staffing coverage, and regulatory compliance, while promoting teamwork, community involvement, and alignment with the credit union’s mission, values, and operational standards.

Duties and Responsibilities:

    • Develop, train, coach, and engage staff to maintain a high-performing, service-focused team.
    • Foster a strong sales and service culture aligned with organizational goals and marketing strategies.
    • Lead branch sales activities and actively participate in daily branch operations, including loans, new accounts, and member service, ensuring efficient workflows, exceptional service, and overall branch growth and profitability.
    • Ensure compliance with policies, procedures, security standards, audits, and regulatory requirements (including BSA).
    • Provide guidance in resolving complex member issues and operational challenges.
    • Oversee appropriate staffing schedules, filling in as needed for staffing vacancies.
    • Monitor performance metrics, identify opportunities to improve revenue and efficiency, and support budget planning.
    • Promote new products, services, and digital banking solutions to enhance member engagement.
    • Foster teamwork across branches and departments and participate in community events and organizational initiatives.
    • Demonstrate accountability, professionalism, and commitment to the Credit Union’s Mission, Vision, and Core Values.
    • Maintain regular and predictable attendance.

    Qualifications:

    Qualifications and Skills

    • Education/Experience:

      Minimum associate’s degree or at least 2 years equivalent experience in financial services industry and minimum 2 Years Teller or cash handling experience in a financial institution or retail environment required. Minimum 1 Year Supervisory or leadership experience in a financial institution or retail environment preferred.
      NMLS registration
      Maintain NYS Notary Public license or required to obtain a Notary Public within 6 months

    • Technical Proficiency: Strong command of Microsoft Office Suite and the ability to learn department-specific software.
    • Communication: Excellent written and verbal communication skills.
    • Problem-Solving: Strong analytical abilities with a consistent and informed decision-making process.
    • Teamwork: Ability to work collaboratively within a team to achieve shared goals.
    • Multitasking: Efficient in handling multiple tasks/projects in a high-pressure environment.

     

    Additional Requirements

    • Physical Demands: Ability to stand or sit for prolonged periods; occasionally lift/move up to 50 pounds.

    If you have a passion for financial services and a commitment to excellence in compliance and operations, we encourage you to apply for this exciting opportunity as a Deposit Operations Specialist at CRFCU.

     

      About Community Resource FCU:

      Community Resource is ‘The friendly place to bank.’ We were founded in 1935 and have serviced the needs of Albany, Saratoga, Schenectady, and Rensselaer Counties with our wide range of personal and business products. At Community Resource FCU, you have access to a full suite of financial services, including savings accounts, auto loans, checking accounts, credit cards, business checking and more. Plus, your accounts are always close at hand with our mobile app, online banking and more than 5,600 Shared Branch locations nationwide.

       

      EOE Statement:

      We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.