CRFCU Fraud Center
Fraud is an ever-growing problem. It is in your best interest to take precautions to protect yourself while doing transactions at home and at your place of business. At CRFCU, we’re serious about protecting you from fraudulent activity on your accounts.
As part of our ongoing efforts to serve all of your financial needs, below are several tools and tips to help increase your personal safety and reduce the risk of fraud and identity theft.
Fraud Text Alerts
At CRFCU, our goal is to make using your debit card as safe and convenient as possible. That’s why we are adding fraud text alerts as part of our ongoing fraud monitoring system.
If we suspect fraudulent activity, we will attempt to contact you with a text message to validate the legitimacy of the transaction. Simply respond YES or NO to the text. If you indicate that you did not attempt the transaction, you’ll receive another message with a number to call for follow-up. If you indicate that you attempted the transaction, you’re all set. The system will mark the transactions as legitimate and you can get on with your day – simple as that.
If we have your cell phone number on file, you are automatically enrolled in the fraud text alerts. To update your cell phone information simply speak to a Financial Service Associate at your local branch or by calling 518.783.2211 or 518.283.2211.
Our goal is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us updated with your current contact information, including your email and cell phone number.
Remote Control Card Access
With card fraud rising, remote control for your debit card is a must. Card data breaches are at a record high. Use our Remote Control feature to turn your debit card on and off through online or mobile banking.
Click here for step-by-step instructions.
Card Valet – The Ultimate in Card Protection
Need more control over your debit card? CardValet empowers you to take a proactive approach in setting controls that complement the fraud protection already in place with your CRFCU account.
Download the CardValet, the mobile app that lets you control debit card usage and spending on the go for personal and business CRFCU debit cards.
e-Notifications and Push Notifications
e-Notifications and Push Notifications are messages sent via text or email about your account that you can set up. You can get alerts to notify you when your current and/or available balance falls below a certain amount, when a deposit is made to your account, when a withdrawal is made from your account, when a loan payment has been made, when an advance has been made from your line of credit and when a certain check number has cleared.
Debit Card and Pin Safety
- Report lost or stolen cards immediately.
- Sign your card on the signature panel as soon as you receive it.
- Protect your cards as if they were cash.
- Make a list of all of your card issuers’ Lost or Stolen hotline phone numbers and keep it in a handy location, like your cell phone.
- Make a comprehensive list of all your cards and their numbers and store it in a safe place.
- Do not leave your credit cards in the glove compartment of your car.
- When selecting a PIN, avoid using information that can be tied to in-wallet information (e.g., birth date, social security number, telephone number, etc.).
- Never write down your PIN or store it on your cell phone; memorize it or store in a more secure location. Also, never use your PIN as a password.
- Whenever possible, keep an eye on your card when doing a transaction. Ensure that you get your card back after every purchase. If any activity during the transaction concerns you, call Community Resource FCU immediately to report the incident.
- Always check sales vouchers for the correct purchase amount before you sign them, and keep copies of your vouchers and ATM receipts. Always check your billing statement and verify the amounts of your purchases.
- Do not volunteer any personal information when you use your credit card, other than by displaying a personal ID as requested by a merchant (e.g., driver’s license).
- Do not lend your card to anyone. You are responsible for its use. Some credit card misuse can be traced directly to family and friends.
- NEVER let your check/debit card out of your sight
Capturing card information, or “skimming,” is on the rise at ATMs and gas stations. Never use an ATM or card swipe that looks like it has been tampered with, as indicated by loose or extra parts attached to the face of the machine.
If your card is captured inside an ATM or other devices, call Community Resource FCU immediately to report the incident. You may think your card was jammed by the device, but many times it is retrieved by a criminal who staged the capture and may use it immediately. In either case, you will require a replacement card.
- Plan ahead to minimize your time at an ATM. Prepare as much of your transaction in advance as you can at your home or office. If making a deposit, fill out your deposit slip and endorse the checks “for deposit only” to your account.
- Park as close as possible to the ATM and have your card out and ready to use immediately.
- Avoid using ATMs that are not well lit, on street corners with easy approachability from cars, or near blind spots. Use ATMs that are close to the center of a building and clear from shrubbery.
- Be aware of your surroundings as you leave the ATM. If you believe you are being followed, drive to the closest police or fire station if possible, or to a busy business and call the police.
- When you approach an ATM location, look around and be alert to your surroundings, especially in areas unfamiliar to you. If you observe any suspicious person or unusual activity near the location at any time, do not use it and go somewhere else. At night, if the ATM location is not well lit, do not use it and go somewhere else.
- Consider going to an ATM location with someone you know and trust. Do not accept assistance from anyone you do not know and trust when using an ATM.
- Prevent others from seeing you enter your PIN when using an ATM. Consider using your body to shield the view of the keypad.
- If you notice anything suspicious or any other problem arises after you begin your transaction, cancel the transaction. Recover the card you are using from the ATM and leave.
- When your transaction is complete, recover your card, your receipt, and any cash you have requested from the ATM and promptly leave the area. Do not display money taken from the ATM. Put the money away and wait until you are in a safe place to verify it.
- When using any drive-up facility, lock your car doors and roll up all the windows except the window you are using. If you keep your engine running, be sure your car is in “park” or “neutral” and the brake is set.
- Do not let anyone else use your card. Do not disclose your PIN to anyone else, even if the person is offering assistance. Do not write your PIN on your card. If you lose your card or it is stolen or your PIN is lost or stolen, report the loss at once to Community Resource FCU.