Using CRFCU Mobile Applications

Using mobile apps to bank is the new standard. Do you have our mobile app on your phone? Get it now and get all the tips and help you need with these FAQs.

GETTING STARTED ON YOUR MOBILE DEVICE

Please use the links below to download the Community Resource FCU Mobile App to your smartphone or tablet. You must be signed up for Online Banking for the Mobile App to work.

Download the CRFCU Mobile App.

 

Apple Store

( Please note: if you have an Android device, you will need to activate the device before you can log in. Please see instructions on how to Activate a Device)

CRFCU Mobile Login page

 

 

 

 

 

 

 

You may sign in with a User Name and Password or use Touch ID. (First Time Users: Members will be walked through the High-Risk Authentication process. You will need to select a security image and 3 challenge questions. You will also be asked to change the password.)

To activate Touch ID, log in with your username and password.

If you have Touch ID enabled on your phone settings, you will be asked if you would like to activate the Touch ID.

If you do not have Touch ID on your phone enabled, you may have to go to your phone settings to enable this feature.

If you have any additional questions or trouble accessing your account, please contact the Credit Union at 518.783.2211 or 518-283-2211.

ACTIVATING YOUR DEVICE - ANDROID USERS ONLY

You can choose to activate your device via online or email verification.

Once the app is downloaded, sign in then click Login.  The next screen will offer the activation options.

Online Verification: 

Login to Online Banking.

 

 

 

 

 

 

 

Under User Profile, select Device Management – you will be prompted to enter security verification information at the Device Activation Security Checkpoint.

 

 

 

 

 

Under Mobile Devices Ready for Activation, click Activate next to the device.

 

 

 

 

 

 

On the Mobile App, click Continue. 

 

 

Email Verification: 

You can select which email you want the activation code sent to under Email Name on the device. Please note, only email addresses that we have on record will be available.

 

 

 

 

 

 

You will receive an email from flex_teller@flexteller.net containing an activation code to enter on your mobile device.

 

 

 

 

 

 

Enter the Auth Code from the email on the Mobile device and click Continue.

 

 

You are now ready to use your mobile device. Should you have any questions, please call us at 518.783.2211.

APPLYING FOR A LOAN VIA THE APP

With updated features, mobile banking has never been easier or more convenient. Now you can apply for a CRFCU loan anytime, anywhere, using your smartphone or tablet. Simply download the app to begin.

 

Tap LoanApp on the homepage of the mobile app. No need to log in.

Loan app icon

 

 

 

 

 

Find the type of loan you are applying for. Tap Apply. 

Loan types

 

 

 

 

 

 

 

 

Read the disclosure and check the box that says I Agree. 

I agree button

 

 

 

 

 

Fill in the application on page 1 & 2. On page 3 you may add a co-applicant or click No Thanks to proceed.

applicant info

 

 

 

 

 

 

 

Review the information on your application. If everything is correct, click Submit. 

submit application

 

 

 

 

 

 

You will be asked again if you would like to submit your application. Click OK.

application confirmation

 

 

 

 

 

 

 

You will receive a confirmation that your application was received. Please keep your application handy. A CRFCU representative will be in contact with you.

Application confirmation number

 

 

 

 

 

 

Applying for a Loan via the Mobile App

 

If you have any additional questions or trouble accessing your account, please contact the Credit Union at 518-783-2211 or 518-283-2211.

 

ENABLING PUSH NOTIFICATIONS VIA MOBILE APP

Stay on top of your finances with account related messages sent automatically with customizable notification settings that you choose.  Enabling notifications will allow you to receive notifications when activity occurs on your account. Trigger notifications to access criteria options for checking, savings and/or loans. Customize settings based on your needs and monitor your accounts in real time. Simply log in to the CRFCU Mobile App and follow the instructions below.

Go to Notifications in the main menu.

Services tab

 

 

 

 

 

Slide enable Notifications to the green.

notifications tab

 

 

 

 

Slide the bar to green for Checking Notifications. Checking suffixes can send two types of notifications: when a transaction is over a specified amount (Transaction Amount) or when a balance falls below a specified amount (Balance Below). 

 

Checking notifications

 

 

 

 

 

You may also set up Savings Notifications. Slide the bar to green to enable. Savings suffixes can send three types of notifications. When a transaction is over a specified amount (Transaction Amount) or when a balance falls below a specified amount (Balance Below). 

 

savings notifications

 

 

 

 

 

 

In addition,  savings suffixes also have a Savings Goal Notification to let you know when a specific suffix has reached a specified balance.

 

Savings Goal notification

 

 

 

 

 

 

 

Slide the bar to green to activate Loan Notifications.  Loan suffixes can send two kinds of notifications: when a transaction is over a specified amount (Transaction Amount) and a reminder that a loan payment is due (Due Date).

 

loan notifications

 

 

 

 

 

Enabling Push Notifications PDF

 

If you have any additional questions or trouble accessing your account, please contact the Credit Union at 518-783-2211.

 

 

ENABLING REMOTE CONTROL CARDS

Your security is important to us. Here’s a great way to put you in control and increase the security of your debit card. You can temporarily disable your card: while traveling, worried about a data breach or to prevent unauthorized use. Simply open your CRFCU Mobile App to begin.

 

Log in and tap Menu at the bottom of the screen.

Mobile App Menu

 

 

 

Under Services, select Remote Control Cards.

 

 

 

 

 

 

 

 

 

Tap the card you would like to Activate or Disable.

 

 

 

 

 

You may Activate your card as able to use.

 

 

 

 

 

You will receive a confirm change message. Tap Submit. 

Change confirmation

 

 

 

 

 

 

 

 

Or you may Disable your card at which point it cannot be used.

Disable card

 

 

 

 

 

Please Note: Recurring transactions will occur even if your card is disabled.

 

If you have any trouble accessing your account, please call the Credit Union at 518-783-2211.

 

 

 

ADDING A PAYEE TO BILL PAY

Securely receive bill reminders, track recent payments, and view your bill history all from the convenience of your mobile device. Please note: you must be a registered user of Bill Pay to successfully access this option on the mobile app. if you do not currently have the service, please call 518.783.2211 to register with a Financial Services Representative.

To add a payee to Bill Pay, simply log in to your Online Banking account then follow these steps.

In the Main Menu, under Services, choose BillPay. You will be redirected to the BillPay portal.

Online Banking Menu

 

 

 

 

 

Under Make Payments you will see Pay Someone New. Type in the name of the entity you would like to pay and click Add.

 

 

 

 

 

 

 

You will need to enter the account number and payment center zip code of the bill you are paying.

 

 

 

 

 

 

 

You may be asked to provide more detailed information about the payee.

 

 

 

 

 

 

 

You will receive a confirmation that the vendor has been added. You are now able to pay your bill via Online Banking or the Mobile App.

 

 

 

 

 

 

 

Adding a Payee to BillPay via the Mobile App

If you have any additional questions or trouble accessing your account, please contact the Credit Union at 518.783.2211.

 

SCHEDULING A BILL PAY VIA MOBILE

Securely receive bill reminders, track recent payments, and view your bill history all from the convenience of your mobile device. Please note: You must have a CRFCU checking account and be a registered user of Bill Pay to successfully access this option on the mobile app. if you do not currently have the service, please call 518.783.2211 or 518-283-2211 to register with a Financial Services Representative.

To schedule a payment, login to the CRFCU Mobile App.

CRFCU Mobile App Login Screen

 

 

 

 

 

 

 

 

Tap Menu at the bottom of the screen.

Mobile App Menu

 

 

 

Under Services, select BillPay.

Services tab

 

 

 

 

Tap Payees.

Payees link

 

 

 

 

Select the Payee. 

Payees Screen

 

 

 

 

 

Tap View Payments. 

View payments

 

 

 

 

 

Tap on the + in the lower right-hand corner.

Schedule payment information

 

 

 

 

 

 

 

Put in the Amount you would like to pay and select the Due Date. This is the day your payment will be sent. Click Submit.

payment amount and date

 

 

 

 

 

Scheduling a BillPay Payment via the Mobile App

If you have any additional questions or trouble accessing your account, please contact the Credit Union at 518.783.2211.

 

EDITING A SCHEDULED PAYMENT

Community Resource FCU offers the convenience of online bill payment. You can pay the bill from your home computer or use the mobile bill payment option to schedule it from your phone while you are on the go.

Login to the Mobile App. 

CRFCU Mobile App login

 

 

 

 

 

 

 

Tap Menu. 

Mobile App Menu

 

 

Choose BillPay from the main menu.

Services tab

 

 

 

 

Click Payments. 

payments icon

 

 

 

 

 

Choose the scheduled payment you would like to edit.

scheduled payments

 

 

 

 

 

You may change the amount you want to pay and the due date. Click Save Payment.

Edit payments    edit payment

 

 

 

 

 

 

 

 

Your payment is now scheduled to be paid with the new information.

scheduled payments

 

 

 

 

 

Editing a Schedule BillPay Payment via the Mobile App

If you have any additional questions or trouble accessing your account, please contact the Credit Union at 518.783.2211.

 

CANCELLING A SCHEDULED PAYMENT

Community Resource FCU offers the convenience of online bill payment. You can pay the bill from your home computer or use the mobile bill payment option to schedule it from your phone while you are on the go.

Log in to the CRFCU Mobile App. 

CRFCU Mobile App login

 

 

 

 

 

 

 

Tap Menu. 

Mobile App Menu

 

 

 

Choose BillPay from the main menu.

Services tab

 

 

 

 

 

Click Payments. 

payment icon

 

 

 

 

 

Choose the scheduled payment you would like to cancel.

scheduled payments

 

 

 

 

Click Cancel Payment at the bottom of the screen.

 

 

 

Your payment will now show as canceled.

 

 

 

 

 

Canceling a Scheduled BillPay Payment via the Mobile App

If you have any additional questions or trouble accessing your account, please contact the Credit Union at 518.783.2211.

 

USING MOBILE CHECK DEPOSIT

Community Resource FCU Mobile Check Deposit (MCD) allows you to deposit a check using the CRFCU Mobile App. If you don’t already have our app, visit the iTunes Store or Google Play Store to download it today.

Log in to the CRFCU Mobile App.

CRFCU Mobile App login

 

 

 

 

 

 

 

Tap the camera icon at the bottom of the screen.

 

 

 

Read the disclosure carefully and tap OK. 

Ok button

 

 

 

PLEASE NOTE: Your endorsement must include your signature as it appears in the “Payee” line as well as the words “For Mobile Check Deposit Only at CRFCU” and record your CRFCU account number as well as signing the check.

 

Tap Front of Check and take a photo of the check. If the image is clear and legible tap Looks Good.

front of check image

 

 

 

 

 

Tap Back of Check and take a photo. If the image is clear and legible tap Looks Good.

back of check icon

 

 

 

 

 

Tap Continue. 

check images

 

 

 

 

 

 

 

Choose the account you want to deposit the check into.

Deposit to Suffix

 

 

 

 

 

 

 

 

Fill in the Deposit Amount and a Description. Tap Continue. 

Deposit Details

 

 

 

 

 

 

 

 

Review your information and tap Deposit Check. 

deposit confirmation

 

 

 

 

 

 

 

 

Using Mobile Check Deposit

If you have any additional questions or trouble accessing your account, please contact the Credit Union at 518.783.2211.

 

 

 

 

USING EXTERNAL TRANSFER VIA THE MOBILE APP

Manage your accounts with increased control and flexibility. CRFCU now offers External Account Transfers so you can easily and securely access your money from your accounts at other financial institutions. Set up one time or recurring transfers from or to your CRFCU checking or savings accounts.

Log into the Mobile App. 

CRFCU Mobile App login

 

 

 

 

At the bottom of the screen, tap Transfer. 

Transfer icon

 

 

 

If you don’t already have external accounts set up, click Manage External Accounts. If you have other financial institutions already set up, continue to step 4.

Manage external accounts

 

 

 

 

 

Click the + button to add a new account. Choose either checking or savings for the account type. You will need the Routing Number and the Account Number of the other financial institution. Once you have added that information, click Add Account. 

 

 

 

 

 

 

 

Note: Once this step is done, two transfers will be made into the account. You will need to verify access to that account by entering the amount of those transfers.

 

 

Once verification of the account has been made, return to the Transfers page and click Make a Transfer. 

Make a transfer button

 

 

 

 

 

Select the Account to Transfer From, the Account to Transfer To and the Amount to Transfer. Click Next.

transfer verification

 

 

 

 

 

 

 

 

Select the Scheduled Date, the Frequency, a Description and then click Next. Verify your information and click Submit.

date and frequency of transfer

 

 

 

 

 

 

 

 

External Account Transfer via the Mobile App

 

If you have any additional questions or trouble accessing your account, please contact the Credit Union at 518-783-2211 or 518-283-2211.