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Community Resource FCU’s Coronavirus Response

Updated September 7, 2021
Governor Kathy Hochul today announced that the commissioner of health has designated COVID-19 a highly contagious communicable disease that presents a serious risk of harm to the public health under New York State’s HERO Act, which requires all employers to implement workplace safety plans in the event of an airborne infectious disease, helping to prevent workplace infections.  Read more hereWe strongly encourage that everyone wear a mask when visiting the credit union. 

Updated June 15, 2021 
In accordance with updated New York State guidelines, Community Resource FCU will now allow fully vaccinated members the option of choosing whether to wear a mask in any branch location. Unvaccinated members will still be required to wear a mask. Thank you for your cooperation.

Updated May 19, 2021
As of Wednesday, May 19, 2021, masks are optional for those who have been fully vaccinated. If you have not been vaccinated, we ask that you please follow the New York State Public Health Law mandate to wear a mask when visiting the Credit Union. Your safety and the safety of our employees remains a top priority. Thank you for cooperation. when visiting the Credit Union. Your safety and the safety of our employees remains a top priority. Thank you for your patience and continued cooperation.
  • Fully vaccinated members & visitors are no longer required to wear a mask…the honor system will be utilized, and proof will not be requested.
  • Social distancing is still required.
    • wear a mask or facial covering if they are away from their desk, and
    • socially distance from co-workers, members, and visitors.Non-fully vaccinated staff are still required to:
  • Non-fully vaccinated members & visitors – entrance signage will be updated to let non-vaccinated members & visitors know NYS Public Health Law requires them to where a mask in public places, such as the credit union.  Again, the honor system will be utilized, and proof will not be requested if a member or visitor is not wearing a mask.
  • Plexiglass barriers will continue to be utilized by all member facing staff when with members.
  • Disinfecting will continue.
  • We will continue to limit restroom access to members.
  • We will continue to limit items for members to touch in lobbies (coffee, etc.).

Updated May 17, 2021
New York Gov. Andrew Cuomo announced Monday that the state will adopt the CDC’s new mask guidelines starting Wednesday. Masks will no longer be required for vaccinated people, except in nursing homes, schools, homeless and health-care facilities. Wednesday also marks the next stage of the state’s reopening as most capacity restrictions will be lifted, which was previously announced. The subway, meanwhile, returned to 24-hour service on Monday. As of today, if you are not fully vaccinated, as per New York State Public Health Law, you are required to wear a mask when visiting the credit union.

Updated January 7, 2021 

Governor Andrew M. Cuomo today announced updated quarantine guidelines for New York which are consistent with the latest Centers for Disease Control guidance. Under the new guidelines, individuals exposed to COVID-19 can end their quarantine after 10 days without a testing requirement as long as no symptoms have been reported during the quarantine period. After day 10 is reached, individuals must continue monitoring for symptoms through day 14 and if any develop, they should immediately self-isolate and contact the local health department or their healthcare provider to report this change and determine if they should seek testing. Individuals should to continue strict adherence to all recommended safe behaviors to stop the spread – wearing masks, socially distancing and avoiding gatherings.

Additional CDC guidance can be found here https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html

 


 

 

 

Updated December 27th, 2020:

 

The federal Coronavirus Response and Relief Supplemental Appropriations Act of Dec. 27, 2020 was signed into law providing relief to U.S. consumers and businesses impacted by the coronavirus pandemic. For many members, the most important piece of this legislation are the stimulus payments and the additional unemployment benefits.

The first round of stimulus checks have started being deposited into tax payers bank accounts.

Some Community Resource members have started to see pending stimulus payments from the IRS in their online bank accounts. Direct deposits will continue to be issued to taxpayers. This includes Social Security beneficiaries who filed federal tax returns that included direct deposit information.

The money will be deposited into the account on the date listed in the deposit. These funds can not be released any sooner. Those receiving paper checks can remote deposit them into their accounts using the mobile app.

If you have questions about these payments, please callus at 518-783-2211.

For more information, visit the IRS website.

Community Resource is also offering a number of financial relief options to members impacted by the COVID-19 pandemic. If you have been financially affected, please give us a call.


UPDATE DECEMBER 11, 2020

With the recent increase in COVID-19 cases in the Capital District, Community Resource Federal Credit Union continues to operate in accordance with the latest guidance from the State of New York and CDC. We would like to remind everyone face masks are required to enter any CRFCU branch. Social distancing is also required whenever possible, and floors are marked to enable clear social distancing while in line.

Although our lobbies remain open during regular business hours, we still encourage you to conduct your transactions remotely or through the drive-up whenever possible to help minimize lobby traffic and limit potential spread of the virus.

You can always access your accounts through:

Online Banking: Convenient access to account services without going to the branch and transferring money between your accounts and accounts at other financial institutions.

CRFCU Mobile App: You can view your accounts, transfer money, pay bills and deposit checks. Available for Android and IOS.

CRFCU ATM Network: You can access your money at over 55,000 ATMs nationwide. Find your closest ATM using our locator.

We will continue to monitor the situation and will provide updates through email and social media.

If you’ve been impacted by COVID-19 and are having or anticipate having difficulty making your loan payment, we are here to help. We may be able to offer Skip a Payment or other reduced payment options. Our representatives are available to assist you with options based on your specific needs. Please contact the credit union at 518-783-2211 to speak to a Payments Solution Specialist.


LAST UPDATED: November 2, 2020 

Governor Andrew M. Cuomo has announced new guidelines for to New York. The CDC’s website provides resources including status updates, Frequently Asked Questions, Information for travelers, etc., at https://www.cdc.gov/coronavirus/2019-ncov/index.html 

The NYS Department of Health website includes information specific to New York, tips on what you can do to keep healthy and additional resources at www.health.ny.com.

  • Go to forward.ny.gov to find: Industry guidance on re-opening; regional dashboards for monitoring how the virus is being contained; and information on loans for small businesses.
  • New Yorkers without health insurance can apply through NY State of Health through December 31, 2020; must apply within 60 days of losing coverage.
  • Health care workers can text NYFRONTLINE to 741-741 to access 24/7 emotional support services. Any New Yorker can call the COVID-19 Emotional Support Hotline at 1-844-863-9314 for mental health counseling.

If you visit either of our branches, we are asking you to wear a mask and follow social distancing guidelines. Thank you. 


5/12/2020

Please note, at this time we may not be able to process  private sale auto/RV/boats due to some NYS DMV being closed. Please check back often for updates or call us at 518-783-2211.

Relief Options

We wanted to let you know we are here for you. Although for the time being, we now have to serve you in a different capacity, our focus and goal is to continuously provide exceptional member service. We will continue to work with you on your financial needs and look to provide the necessary tools and resources to help you navigate through these times.

We understand the potential impact and concern the most recent requirement of 100% of non-essential businesses being required to keep their workforce at home may cause. We would like to reassure you we are deemed an essential business and will remain available. That means we will be able to continue providing services to our members in a safe manner.

If you have been impacted or expect to be impacted financially, we have a few Relief Options, including:

  • Skip-a-Payment:  All loans are eligible to skip payments for up to 3 months. Call 518-783-2211 to make arrangements.
  • Mortgage Assistance Program: Contact us at 518-783-2211.
  • Debt Relief Loans: Apply online or by phone at 518-783-2211 for a loan as low as 2.99% APR* with maximum amount of $5,000.
  • No early withdrawal penalty on Share Certificates: We understand you might need access to your savings, so we’ll be waiving penalties for early withdrawals on certificates.

Community Resource FCU will also work with our members on a case-by-case basis to assess each individual situation and develop a workable solution.

Call us at 518-783-2211 or email us at PaySolutions@communityresourcefcu.com or info@communityresourcefcu.com.

Thank you for your understanding and cooperation as we get through this national crisis together.

*APR = Annual Percentage Rate. All rates quoted are the lowest fixed rates and are for individuals with excellent credit, who select our automatic payment plan. Individuals with less than excellent credit and/or who do not elect our automatic payment plan may be offered a higher rate.


 

Financial Relief to those affected by COVID-19

If you’ve been impacted by COVID-19 and are having or anticipate having difficulty making your loan payment, we are here to help. We may be able to offer Skip a Payment  or other reduced payment options. Our representatives are available to assist you with options based on your specific needs. Please contact the credit union at  518-783-2211 to speak to a Payments Solution Specialist.

What CRFCU is doing to protect you. 

The priority of Community Resource FCU is to ensure the health and safety of our members and employees while continuing to maintain operations. That’s why we are monitoring the current situation of the novel coronavirus, named COVID-19, and the impact it has on the communities we serve.

We are actively following the latest developments and will continue to follow the guidelines set forth by the Center for Disease Control (CDC) and the New York State Department of Health.

As a reminder to our members who wish to avoid public interactions and minimize exposure to the disease, Community Resource Federal Credit Union has a robust online and mobile banking platform. Within online and mobile banking, members can:

  • Access accounts and manage money 24 hours a day
  • Make payments on Community Resource FCU loans
  • Easily transfer funds between accounts
  • Deposit checks remotely
  • Pay bills using Bill Pay
  • Open additional deposit accounts and apply for loan accounts

 

While our branches currently remain open to serve you, we are also available by phone for our members. You can reach us during the following hours:

  • Monday and Tuesday    8:30 – 4:30
  • Wednesday                     9:30 – 4:30
  • Thursday and Friday      8:30 – 6:00
  • Saturday                          9:00 – 1:00

Please call 518.783.2211 for assistance.

The Community Resource FCU family remains committed to providing our members with superior service with a focus on safety. We will continue to monitor the outbreak and will provide further updates to this page.


 

Q & A

Does Community Resource have procedures in place to mitigate the impact of the coronavirus on its operations?

What is Community Resource doing to provide a safe banking environment?

We are stepping up the frequency of cleaning and disinfecting, particularly in high-touch areas; providing hand sanitizers to all employees and working to utilize additional sanitation methods; and keeping our employees up to date on the latest, best practices recommended by the CDC, including social distancing techniques and best practices on handwashing especially after handling documents and money.

Are there other ways to access my accounts without going to a branch?

Yes, you can always access your accounts through:

Online Banking: Convenient access to account services without going to the branch and transferring money between your accounts and accounts at other financial institutions.

CRFCU Mobile App: You can view your accounts, transfer money, pay bills and deposit checks. Available for Android and IOS.

CRFCU ATM Network: You can access your money at over 55,000 ATMs nationwide. Find your closest ATM using our locator.

We will continue to monitor the situation and will provide updates through:

Email

Facebook

Twitter

Instagram

For further information:

The CDC’s website provides resources including status updates, Frequently Asked Questions, Information for travelers, etc., at https://www.cdc.gov/coronavirus/2019-ncov/index.html 

The NYS Department of Health website includes information specific to New York, tips on what you can do to keep healthy and additional resources at www.health.ny.com.