Careers

Job Summary

Provides a full range of financial transaction services to members, including receiving and disbursing money in a timely and accurate manner by performing the following duties.

Responsibilities and Duties

• Performs routine member transactions, including, but not limited to deposits, withdrawals, cash advances, loan payments, transfers, check cashing, selling of bank checks and the daily scanning of checks.
• Verifies cash and endorsements, issues receipts, and prepares stop payments on checks for members.
• Provides members with information on credit union services and makes appropriate referrals for new products and services with the goal of being the primary financial institution of all members.
• Answers phones and responds to member’s requests, concerns and complaints in an effective and pleasant manner and directs them to the proper person for specific information and assistance.
• Provides membership, either by phone or in person, with factual and up to date information concerning specific accounts.
• Maintains proper security and surveillance over workstation and cash drawer assigned.
• Executes proper security procedures during robberies, forgeries and other suspicious or dangerous situations.
• Assists other Member Service Associates with related duties as assigned.
• Log and process night deposits and mail transactions.
• Maintains complete and accurate accounting of all transactions completed at the teller line that includes verification of starting cash, balances brought forward from the previous day, balancing of cash/transactions when relieved from teller line during operating hours and completes balancing procedures at the close of business.
• Records of transactions and balancing will be neat and prepared in ink and double-checks for accuracy.
• Stays current with all services and products provided by the credit union.
• Displays a pleasant, professional style on the job and follow guidelines established by the credit union’s Board Policy.
• Completes all training designed to enhance capabilities including in house training as well as outside seminars, and workshops.
• Acquires and maintains the necessary working knowledge of federal and state laws and regulations and credit union bylaws and policies in order to ensure compliance.
• Participates in credit union functions.
• Performs other duties as assigned.

Qualifications and Skills

• High school diploma or general education degree (GED); or one year related experience in cash handling or customer service experience; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of members or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

Job Type: Full-time

Experience:

• Customer Service: 2 years (Required)
• cash handling: 2 years (Required)

Education:

• High school (Required)